Tire Shop Queue and Appointment Software
Busy tire shops and automotive service centres balance booked maintenance with sudden walk-in tire punctures. When peak changeover season hits, customer bays fill up quickly and waiting rooms can become chaotic. iQueuing provides dedicated tire shop queue and appointment software designed to bring structure to front counters and service bays. It functions as a complete cloud SaaS platform that connects your front desk team, bay technicians, and mobile fitters. Customers can schedule tire appointments in advance using online booking that respects bay capacity and technician work schedules. When drivers drop by unexpectedly with a flat tire, they can join a virtual line by scanning a QR code posted outside or sending a text message. For drivers who prefer to check in indoors, shops can set up a customer-owned tablet running lobby tablet check-in software. If your shop uses physical tickets, you can also print a number stub on a compatible label or optional label printer you already own you already own. The iQueuing Front Desk workspace unifies all scheduled bookings and walk-ins onto a single management screen. Service advisors can see who has arrived, which bay is currently occupied, and how long each job is taking. When a vehicle is ready for collection or pulled into an alignment bay, advisors send automated SMS or WhatsApp messages directly from the board. These text updates support standard STOP and HELP compliance so drivers always remain informed and in control of their notifications. Waiting drivers can also monitor queue progression on an overhead TV display powered by customer-owned screens running iQueuing display software. For auto shops offering mobile tire replacement or roadside battery service, iQueuing supports field arrival workflows. Technicians can send en-route updates that include live guest track links, allowing motorists to see when the mobile van is approaching their home or workplace. Here are answers to frequent questions about our workflow: How does iQueuing handle both walk-in tire changes and booked appointments? The platform merges scheduled online bookings and walk-in arrivals onto the Front Desk board. Staff can view assigned bay capacity, stagger incoming drivers, and adjust technician queues without juggling separate spreadsheets. Can customers track mobile tire fitting or roadside technician arrival? Yes. For off-site service calls, staff or technicians trigger en-route status updates. The customer receives an SMS with a secure tracking link showing the mobile van's progress in real time. What hardware is required for lobby check-in and waiting area displays? iQueuing is software only. You do not need proprietary terminals. You can run lobby tablet check-in on any modern tablet you already own, stream the queue board to any existing smart TV display, or connect a standard label printer you own for optional paper number stubs. What are the pricing and trial options for tire shops? You can test the full platform by starting a 7-day trial at https://iqueuing.com/trial, with no credit card required for that signup path. When you are ready for a paid subscription, visit https://iqueuing.com/pricing to choose the plan that suits your service bays. Paid plan checkouts require a card, and advanced capabilities like BYOT messaging through Telnyx or Twilio are available on Scale plans. Connecting iQueuing to your existing shop tools is straightforward. Built-in integrations include Google Calendar, Stripe, OpenAI, and native webhooks. If you want to connect your customer database or external CRM like Salesforce or HubSpot, you can do so easily through Zapier or custom webhooks. Check https://iqueuing.com/terms and https://iqueuing.com/privacy to learn more about our service terms and data privacy standards.
FAQ
How does iQueuing handle both walk-in tire changes and booked appointments?
The platform merges scheduled online bookings and walk-in arrivals onto the Front Desk board. Staff can view assigned bay capacity, stagger incoming drivers, and adjust technician queues without juggling separate spreadsheets.
Can customers track mobile tire fitting or roadside technician arrival?
Yes. For off-site service calls, staff or technicians trigger en-route status updates. The customer receives an SMS with a secure tracking link showing the mobile van's progress in real time.
What hardware is required for lobby check-in and waiting area displays?
iQueuing is software only. You do not need proprietary terminals. You can run lobby tablet check-in on any modern tablet you already own, stream the queue board to any existing smart TV display, or connect a standard label printer you own for optional paper number stubs.
What are the pricing and trial options for tire shops?
You can test the full platform by starting a 7-day trial at https://iqueuing.com/trial, with no credit card required for that signup path. When you are ready for a paid subscription, visit https://iqueuing.com/pricing to choose the plan that suits your service bays. Paid plan checkouts require a card, and advanced capabilities like BYOT messaging through Telnyx or Twilio are available on Scale plans.